Fees and FAQs
Experience has unfortunately shown that we need to define a clear Cancellation Policy. As such, 24 hours notice is required to change or cancel an appointment.
This gives us the opportunity to reallocate your appointment to another patient.
Failure to give 24-hours notice or indeed not turning up at your allotted time, will result in you being charged $50.
However, if your appointment is taken by someone else, you will not be charged.
Frequently asked questions
Do I need a referral from my GP?
No, you can make an appointment directly without a referral. If you have been diagnosed with a chronic medical condition and require complex care you may be eligible for Chronic Disease Management (CDM) assistance. The GP must complete a special referral form (PDF, 201kb) to refer you to an osteopath for treatment.
What do I need to bring?
Bring along any X-rays, scans or test results that you may have.
Am I required to arrive early for my first appointment?
Why am I asked to complete paperwork?
An osteopath will need to record your medical history to assist in discussing treatment options.
What should I wear?
It’s important that you feel comfortable, so wear a comfortable shirt and loose pants or bring a pair of shorts to change into.
Do I have to remove my clothes?
Depending on the area of your body requiring treatment, your osteopath may ask you to undress to your underwear. Your modesty is protected at all times and you will be covered with a towel when on the treatment table.
Can I bring a friend or relative?
Yes, you can have someone present throughout your consultation and treatment.
What happens at my first consultation?
Your osteopath will ask about your problem and symptoms. This will include your medical history, any medications you are taking or other factors that may not appear to be directly related to your problem.
What if my condition changes over time?
It is important you tell your osteopath if your medical condition changes over time. This includes any new injuries or change of medications.
Is osteopathic treatment painful?
Most osteopathic treatment is gentle and should not cause undue discomfort. If your injuries do require hands-on treatment of painful and tender areas, your osteopath will aim to make you as comfortable as possible.
How long will my appointment take?
Your initial consultation may last up to one hour. This will enable your osteopath to take a thorough history, examine and depending upon your condition, treat you.
How many appointments will I need?
This depends on your condition. Generally you would expect to see some changes in your symptoms after one or two visits. Long term or chronic conditions may require more treatment.
Are there additional investigations or treatments?
Following treatment, your osteopath may decide that additional investigations such as X-ray, scans or blood tests are required. Your osteopath may refer you to another health professional.
Do we treat DVA patients?
Yes, Osteopaths are registered with the Department of veteran Affairs to provide treatment to eligable DVA patients. The patient will need a 'D904' referral form from their GP which enables the osteopath to claim direct from the DVA.
Is Osteopathy included within the ‘Enhanced Primary Care’ Medicare rebate scheme?
Yes, within the EPC, patients are entitled to up to 5 appointments per calendar year from a selection of registered allied health professionals. Click http://www.health.gov.au/internet/main/publishing.nsf/Content/mbsprimarycare-chronicdiseasemanagement for further details